A project to scope, a product to see, or a question about how any of this works. One form, read by the people who would do the work — and a reply within one business day.
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None of these are required to get in touch. They are simply what turns a 20-minute call into a scope rather than a sales chat.
One workflow that costs your team real time each week — invoice entry, a close that never lands, a report nobody can build. Concrete beats comprehensive.
The current system, roughly how many people use it, and whether anything must keep running alongside the new one. Integrations drive scope more than features do.
Which jurisdictions you file in — GST, e-invoicing, ZATCA, payroll statutory. This is usually what decides standard product versus custom build.
A financial year start, an audit, a lease ending on the old system. If there is a month end you want to be live for, say so — it changes the plan.
Every product page shows what the modules actually cover. Read the one that fits your sector and mention it in your message — the demo will be on your process rather than a sample dataset.
Within one business day for a new enquiry. Support is staffed Monday to Friday, 9:00 AM – 6:00 PM IST, excluding public holidays, and anything raised outside those hours starts at the beginning of the next business day. Our committed response times for existing clients, by severity, are on the service levels page.
Yes. Source code for custom work is handed over as a matter of course, not as a negotiated concession — it is one of the reasons we build on an open-source framework rather than something proprietary.
No. The question that matters is whether the problem is real, not headcount. If a product in the suite covers your sector, a small implementation is a short engagement rather than a discounted large one.
We have delivered in Bahrain, Saudi Arabia, UAE, India. Remote delivery is the norm; statutory coverage is the thing worth checking early, so tell us where you file.
Yes — support and maintenance on an instance someone else implemented is ordinary work for us, under agreed response times rather than best effort. We will usually ask to review the customisations first.
It depends on scope, and anyone who answers with a number before hearing yours is guessing. What is fixed is the shape: six stages, with the plan agreed in Solution Design before anything is built.
Drop us a line at any time — we read every message.
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