Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for products and services supplied by iSKEL Tech Solutions Private Limited. It applies alongside our Terms of Service. Where you have signed a separate agreement with us, that agreement takes precedence over this page.

Subscriptions

Billing

Subscriptions are billed in advance, monthly or annually as agreed. Prices are exclusive of taxes unless stated otherwise; GST is added where applicable. Renewal is automatic at the end of each term, at the then-current price, unless cancelled.

Cancelling

You may cancel at any time by writing to contact@iskeltechsolutions.com. We ask for 30 days' notice before your next renewal date. Cancellation takes effect at the end of the period you have already paid for — you keep access until then, and are not billed again.

Refunds

For an annual subscription, you may request a full refund within 14 days of the initial purchase if the product does not do what we said it would. After that window, annual fees are not refundable, though you may cancel to prevent renewal.

Monthly subscriptions are not refunded part-way through a month. Cancel before the next billing date and you will not be charged again.

We will refund you in full, without argument, if:

• We charged you in error, or charged you twice.
• We billed you after you had cancelled in writing.
• We are unable to deliver a service you have paid for.

Implementation and professional services

Implementation work is quoted and agreed in writing before it begins, and is billed either against milestones or against time recorded.

Fees for work already performed are not refundable. Once our team has spent time on discovery, configuration, migration or training, that time is consumed whatever happens next.

If you cancel a project part-way through, you are billed for work completed and for costs we have already committed to on your behalf. Anything you have paid beyond that is returned. If we cancel a project, or cannot deliver what we agreed, we refund fees for work not yet performed.

Where we have quoted a fixed price and the scope changes, we agree the change and its price in writing before doing the work. You will not receive an invoice for something you did not approve.

Trials and demonstrations

Where we offer a trial, it runs for 14 days and costs nothing. We do not ask for card details to start one, and a trial does not convert into a paid subscription unless you choose to continue. Data entered during a trial is deleted a reasonable period after it ends unless you subscribe.

Demonstrations are free and carry no obligation.

Third-party costs

Some engagements involve costs we pay to others on your behalf — cloud hosting, SMS or WhatsApp credits, payment gateway charges, third-party licences. These follow the supplier's own terms and are generally non-refundable once incurred. We will always tell you before committing you to such a cost.

How to request a refund

Write to contact@iskeltechsolutions.com with your invoice number, the amount, and why you are asking. We will acknowledge within 2 business days and give you a decision within 10 business days. If we approve it, the money goes back by the method you paid with, typically within 7–14 business days depending on your bank. Bank charges and currency movement are outside our control.

If we decline, we will tell you why, in writing.

Non-payment

If an invoice goes unpaid past its due date we will chase it before doing anything else. Continued non-payment may lead to suspension of the service, with notice. We will not delete your data without giving you a clear opportunity to settle and to export it.

If you disagree

Raise it with us first — most billing disagreements are a misunderstanding and are settled quickly. If we cannot resolve it, the dispute provisions in our Terms of Service apply.